Help Centre
We’re here to help.
Questions about your treatment, an order, or getting started? Reach our team the way that suits you — most messages get a same-day reply.
See if you’re eligibleSend a message
Tell us how we can help.
Already a member? You can message your care team any time from the app — no extra fee. For everything else, drop us a note here.
Tell us what you need — orders and delivery, your treatment or plan, membership and billing, or your account — and we’ll reply the same day.
Message us on WhatsAppPrefer the full contact form or email? Continue on the Kansei site →. Please don’t share sensitive medical details here — message your care team in the app instead.